Dyson vows to enhance customer service in Korea

Dyson Korea said Wednesday it will enhance its customer service policy to reduce customer inconvenience, following a series of complaints on delays experienced by consumers here. "We sincerely apologize for the inconvenience caused to our customers in the repair service," Rob Webster, managing director in charge of Asia Pacific at Dyson, said. "We are committed to our customers, and we hope to resolve all current delays by the end of November," he said. Dyson Korea said it wi

Nov. 22, 2023

Samsung renews CSR push for multicultural families, seniors

Samsung Group affiliates introduced a new corporate social responsibility program offering support to children of multicultural families and older adults, holding the launching ceremony in Seoul on Wednesday. With Cheil Worldwide and S1 in the lead, nine Samsung affiliates are taking part in running the new CSR program. Samsung said the companies are collaborating with the government, non-governmental organizations and experts in various industrial fields for the new program supporting the disad

Nov. 22, 2023

[KH Explains] Why Apple's iPhone15 is selling better in Korea than China, Japan

Apple’s latest iPhone 15 series is enjoying more popularity than its predecessor in Korea, bucking the lukewarm sales trend in neighboring countries such as China and Japan. Sales of the latest iPhone lineup -- the iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max -- jumped 41.9 percent in the first month of its official release here on Oct. 13, compared to that of the iPhone 14 series from a year prior, according to market tracker Atlas Research and Consulting. Sales of the

Nov. 22, 2023

Samsung may head to San Jose to unveil new Galaxy S phones

Samsung Electronics may hold its unpacking event for its flagship Galaxy S24 smartphone lineup in January, advancing the date by two weeks compared to last year’s event, in archrival Apple’s backyard for the first time, according to industry sources on Wednesday. Samsung is planning to unveil the Galaxy S24 series, consisting of three models -- the standard S24, the S24 Plus and the S24 Ultra -- on Jan. 17. The company is considering San Jose, California, as an option for the annual

Nov. 22, 2023

Samsung retains No. 1 spot in TV sales; LG tops OLED market

Samsung Electronics topped the global TV market with a share of nearly 30 percent in total revenue in the July-September period, as runner-up LG Electronics took the lead in the global organic light emitting diodes TV market, data showed Tuesday. According to data by Omdia, a market tracker, Samsung’s share in the total revenue in the third quarter was 29.9 percent, up by 2.4 percentage points on-year. The tech giant also maintained the top rank in the number of units sold, accounting for

Nov. 21, 2023

[KH Explains] Kakao Mobility seeks breakthrough in Europe amid rising scrutiny at home

Kakao Mobility, the operator of South Korea’s leading taxi-hailing service Kakao T, seems to be seeking new opportunities in Europe as it faces growing scrutiny here. According to industry sources on Monday, the company is likely to submit its final bid to acquire a stake of around 80 percent in German mobility service provider FreeNow as early as this week. The exact deal size was not revealed, but sources predict it to amount to some hundreds of millions of dollars. If the company wins

Nov. 20, 2023

Samsung chief departs for Europe

Samsung Electronics Chairman Lee Jae-yong took off to Britain over the weekend to join a presidential delegation, according to industry sources on Monday, as he faces a decisive ruling that could possibly lead to a leadership vacuum for the global tech giant. Lee is taking part in the presidential economic delegation involving other conglomerate chiefs including Hyundai Motor Chairman Chung Euisun and LG Group Chairman Koo Kwang-mo. SK Group Chairman Chey Tae-won, who doubles as the head of the

Nov. 20, 2023

[Photo News] LG ShoeCare for sneakerheads

LG Electronics displayed its LG Styler ShoeCase and ShoeCare at ComplexCon 2023, a curated festival of culture, fashion and music, held in Long Beach, United States in the weekends, the company said on Monday. The tech giant said Jeff Staple, the founder of menswear brand Staple Pigeon, visited its showroom set up at the festival where rare and unique sneakers are sold as special edition. LG Styler ShoeCase a space-friendly solution for shoe storage and showcasing sneakers. (LG Electronics)

Nov. 20, 2023

[Herald Interview] SK-backed Sapeon to take on Nvidia

Sapeon, a fabless startup backed by South Korean telecom-to-chip conglomerate SK Group, has come up with a more powerful and efficient artificial intelligence chip to compete head-on with US chip giant Nvidia, which enjoys a near monopoly in the soaring market for data center graphics processors. “We‘re focused on being very good at (developing) AI inference (neural processing units) and we’ll take a part of the expanding (AI chip market),” Sapeon Chief Technology Officer

Nov. 20, 2023

NCSoft to tear loose from Lineage: CEO

BUSAN -- NCSoft CEO Kim Taek-jin declared the company's strategic shift from its traditional roots in Lineage, its series of massively multiplayer online role-playing games -- or MMORPGs -- to diverse gaming genres, responding to a downturn in earnings and a shift in gamer preferences. The CEO made this announcement during an unexpected appearance at the company's booth at G-Star 2023 gaming expo held last week in Busan. "Our objective is to delve into a multitude of gaming genres

Nov. 19, 2023

Zepeto metaverse plans to support Apple Vision Pro

BUSAN -- Naver Z, the metaverse subsidiary of South Korean internet giant Naver, is planning a version of Zepeto for Apple's first wearable headset device, embracing the US tech behemoth's concept of spatial computing. “We are preparing to showcase something special for headsets such as Apple's Vision Pro," Lee Seung-won, Nazer Z's developer relations director told The Korea Herald during a marketing talk at G-Star Game Conference 2023, part of the G-Star gaming ex

Nov. 19, 2023

Prosecutors seek 5-year sentence for Samsung chief over fraud connected to 2015 merger

The prosecution on Friday demanded five years in prison for Samsung Electronics Chairman Lee Jae-yong on charges of stock price rigging and accounting fraud connected to the controversial 2015 merger of two Samsung affiliates. Prosecutors also requested a fine of 500 million won ($387,000) for Lee during the final hearing at the Seoul Central District Court. Lee is charged with stock price rigging, breach of duty and accounting fraud in the course of the controversial 2015 merger of two Samsung

Nov. 17, 2023

Yoon attends IPEF summit to discuss regional economic collaboration

South Korean President Yoon Suk Yeol attended the Indo-Pacific Economic Framework summit in San Francisco on Thursday, where leaders of the 14 member countries discussed strengthening regional economic cooperation. Yoon is in the US for a three-day trip to attend the Asia-Pacific Economic Cooperation forum, and took part in other multilateral and bilateral meetings, including the IPEF summit hosted by US President Joe Biden. In 2022, the Biden administration launched the IPEF in an effort to str

Nov. 17, 2023

SK hynix wins 2023 R&D 100 Awards

SK hynix, the world’s second-largest memory chip maker, won this year’s R&D 100 Awards, also known as "the Oscars of innovation," with its cutting-edge Key Value Computational Storage Drive (KV-CSD), the company said Friday. Among the 100 winners of the 2023 R&D 100 Awards, which recognizes the most promising products or technologies that will bring change to the industry, SK hynix marked its name in the IT/Electrical category. “Once commercialized, KV-CSD wil

Nov. 17, 2023

LG to debut EV chargers in US next year

LG Electronics will make its official debut in the US electric vehicle charger market with its own slow and rapid charger models, the tech giant said Thursday. The company plans to roll out an 11-kilowatt charger and a 175kW fast-charging model in the US market in the first half of 2024. To meet the increasing needs of the growing EV users, the company also said it will expand its lineup of fast chargers in the second half of next year. "We will respond to the ever-increasing demand for EV

Nov. 16, 2023

SK Telecom CEO shows confidence in AI-centered growth strategy

SK Telecom CEO Ryu Young-sang, who also leads SK Group's ICT committee, said Thursday he is confident about seizing new business opportunities as the rise of generative artificial intelligence reshapes industries. “Even before the black swan event of the emergence of (Chat)GPT last year, SK Group has been accumulating its capabilities in AI and new technologies as we (feel sure) about the growth of (such) innovation,” Ryu said in his opening speech at this year’s SK Tech S

Nov. 16, 2023

Google offers data residency for Korean corporate clients

Google Cloud has enabled Korean customers to use the tech giant’s generative artificial intelligence services to store their data domestically instead of overseas to alleviate customers’ worries over data leakage, while ramping up its efforts to expand its presence in the enterprise generative AI market here. On Tuesday, Google’s cloud affiliate announced its new data residency guarantees for Korean clients through Vertex AI by including Korea as one of its first 10 global data

Nov. 15, 2023

Samsung, SK chiefs may accompany president during visit to Netherlands

The heads of South Korea’s top two conglomerates Samsung Group and SK Group are expected to travel to the Netherlands, a semiconductor powerhouse, next month to accompany President Yoon Suk Yeol on his state visit there, according to industry sources on Wednesday. Yoon is scheduled for a state visit to the Netherlands upon the invitation of Dutch King Willem-Alexander on Dec. 12 and 13. It is the first time a South Korean president will make a state visit to the small European country sinc

Nov. 15, 2023

[Herald Interview] Korean team wins James Dyson Award with ‘hands-free’ IV drip

A group of Korean university students has won the top honors at The James Dyson Award, an international engineering competition for young innovators, with their unique invention -- a “hands-free” intravenous drip device. The award was launched by The James Dyson Foundation, an international charity of Sir James Dyson, the founder and chief engineer of the UK appliance giant, in 2005. The billionaire inventor handpicks the award winners every year. This is the first time that a Korean

Nov. 15, 2023

LG companies hint at grand promotions to celebrate Twins' big win

LG Group affiliates, including the country's leading home appliance maker, LG Electronics, are preparing grand promotional events to celebrate the first championship win of its baseball team, the LG Twins, in 29 years. The Twins defeated the KT Wiz 6-2 in Game 5 of the Korean Series at Jamsil Baseball Stadium in Seoul, claiming the best-of-seven series 4-1 on Monday, for their first championship since 1994. "I am really grateful to the fans who have shown unchanging love and support fo

Nov. 14, 2023